WMX Americas closes doors after two days of super-charged debate, collaboration and deal-making

WMX Americas closed its doors after a successful two days. One clear key message from the conference was there has to be a better focus on the customer. Customer experience, customer journey and customer feedback were all key takeaways.

WMX Americas, organised by Triangle Management Services, closed its doors after a successful two days. One clear key message from the conference was there has to be a better focus on the customer. Customer experience, customer journey and customer feedback were all key takeaways.

Here is a summary of day two at WMX Americas:

Start Up Pitch winner announcement

Aron Shteierman, CEO of Mole IOT was the winner with his pitch about Mole® which is an industrial-grade, no-maintenance remote sensor platform.

Runners-up were Neta Lempert, CEO of Enigmatos protecting fleets from hackers by using automotive cyber security and data utilization and Ben Emmrich, Co-Founder & CEO of Tusk Logistics enabling Shippers to access parcel networks, services and revenue they couldn’t unlock on their own.

Green Logistics: a path to a more sustainable and competitive environment

• reduction of CO2 emissions on the last mile by switching to electric delivery vans and cargo bikes.
• Intensive experiments with hydrogen and fossil-free fuels in the field of line haul and renewable energy for sites.

Last mile delivery: challenges, solutions and trends in 2024 

• Need operational optimization strategies in the Last Mile to boost productivity and efficiency.
• Shipping cost will remain the top priority, while quality will start regaining its importance.
• Need to bring green delivery back to the top of the agenda.

The value of collaborative logistics

• For the customer, it doesn’t matter where a breakdown occurs; just that it occurred.
• The customer will blame the merchant, who will hold the service provider responsible.
• Collaboration is key for a seamless experience as no one entity can do it all.

Enhance operational efficiency and security by unlocking the potential of AI 

• Research conducted by UPS Capital shows shippers would value and leverage a tool that would help them proactively mitigate risks and make better shipping decisions.
• The Porch Piracy Pandemic is a real thing! Some ways to prevent it are having a visible security camera on your porch, using a porch lock box for parcels or requesting deliveries to a pick-up location.

Commenting on the conference as a whole, Neil Jackson, CEO of Triangle Management said: “There is a need for Posts to shift to a more modern focus continuing transformation plans and creating new strategies to survive the ever-changing landscapes at a fast rate”.