A STYLE-SAVVY mom has vented her outrage after being unexpectedly given a lifetime ban from Asos.
The online shopper revealed she was a regular customer of the clothing brand before they refused to refund her most recent purchase.
Alyssa Bock (@alyssabock_) has over 7,000 followers on TikTok, where she shares parenting tips and fashion finds.
She took to the social media platform to rant about Asos after being left unimpressed by the brand’s customer service.
“Asos banned me for life as a customer and I need to know if this has happened to anybody else,” she said.
“I am a regularish Asos customer. I like buying shirts and sweaters from them. I’ve never had an issue with them.
“I recently placed an order for three sweaters and they arrived yesterday.
“The bag that it came in was visibly damaged during transit and taped back together – no big deal.
“I open the bag, there is one of the three sweaters that were shipped. I’m missing two sweaters.”
Alyssa said she spoke to a “super nice” customer service representative who promised to refund her for the two missing sweaters.
However, just 30 minutes later she received an email explaining that her request had been reviewed and they had instead decided to ban her for life as a customer.
“You can no longer shop at Asos and we will not be refunding you for the sweaters,” she recalled.
“I thought it was a scam at first and I was so shook.
“I reached out to customer service again and asked them like ‘what is going on?’ and they essentially told me ‘I’m SOL and they will not be helping me.
“I can no longer shop at Asos, if I create another account ever again I will be banned again.
“They’re gonna match my shipping address and name. If I need to escalate this further to get my money back I need to reach out to my bank.’
“I didn’t do anything wrong.”
Alyssa raged that the brand had only sent her one of the three sweaters she ordered.
She claimed to have never had any previous issues with Asos and that she hadn’t contacted them before about any missing items.
“Has this happened to anybody else or is Asos just the worst?” she asked.
The mom tagged the brand in the caption of her post, writing: “I need help!! Hit me in the comments – is it me and I am the drama?
“Or is it @asos for blaming me for a package that arrived without the items I ordered and paid for?!”
The video went viral with almost 3 million views and over 171,000 likes.
Many people took to the comment section sharing their own experiences with the online clothing brand and encouraged Alyssa to contact her bank for a refund.
“Girl the same thing happened to me, was a reg Asos customer (got pretty much everything from them) and got banned for life on one random Tuesday,” one person wrote.
“My bf [boyfriend] bought a pair of white sneakers from Asos and they sent him the black ones instead and WOULDN’T LET HIM RETURN THEM lol,” another commented.
“The same exact thing happened to me! I never received $450 worth of clothes and they kept declining my appeals,” a third said.
“Same thing happened to me and I did a chargeback with my credit card company and they fought Asos on my behalf,” another added.
Alyssa returned to TikTok revealing that Asos saw her viral video and decided to reopen her account and issued a refund.
She thanked everyone on the social media platform who had commented and shared her initial post.
“There was no apology ever for the decision that they made,” she explained.
“And how many hoops I had to jump through for them to land on the decision that I think was the right decision in the first place.
“Refunding me for the sweaters that I didn’t receive and unbanning me from shopping on their website.
“The other issue I still have with them is that there is no way to contact anybody. They only allowed me to chat with customer service via their website.
“There’s no phone number to call or someone to escalate this to. They need to fix that.
“I would have not made the video that I made if I could’ve got on the phone with someone and talked through the situation which I’m sure could have been resolved very easily.
“Overall I still don’t trust Asos, the whole situation was ridiculous.”
Asos confirmed that they reinstated Alyssa’s account but declined to comment further on the situation.
