'It is completely unacceptable and we are carrying out a full investigation into what has happened.'
A Morrisons shopper was less than impressed with a substitution in his home delivery when he found a milk bottle full of urine in his shopping.
Adam Bell was shocked to find a one litre milk bottle in amongst his food and drink, which appeared to be about one-third full of urine.
When asked if the bottle actually did contain urine, Adam joked that his wife had used her ‘nurse sense’ on it to determine the bottle’s contents.
Sharing a picture of the offending bottle on X, he said: ‘Dear Morrisons. You’re normally quite good about telling us about substitutions in our shopping orders, but you didn’t alert us to your substitution of ‘a bottle of urine’ instead of my unspoken request to not be sent a bottle of urine.’
Part of the delivery was intended to go in a hamper for a local charity, The Magpie Project – and Adam said he would be ‘very grateful’ if Morrisons could make a donation to the charity alongside refunding his shopping.
The Magpie Project replied: ‘Thank you Adam, we get donations come to us for all sorts of reasons and from all sorts of places, from lost bets to birthdays, but this would certainly be a first!’
The picture raised concerns about the welfare of the delivery driver, who may have used the bottle to urinate if they were unable to find time for a toilet break during their shift.
A Morrisons spokesperson said: ‘We were extremely disappointed to hear about this incident and have been in touch with the customer to offer them a full refund on their shopping order.
‘It is completely unacceptable and we are carrying out a full investigation into what has happened.’
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