I sat in the main stand today. Listened to Cook’s comments about increasing revenue being the number one priority for the club which it is for any business. This isn’t revelational insight. I have never experienced such inept service than I had today in the main stand. It wasn’t busy and yet the hospitality staff had no clue how to serve, I had to explain what a beef pasty was to then be told they didn’t have any… I then had to point at one and was eventually served the same pasty they claimed they didn’t have. A simple red wine confused the guy serving me. The card machines went down slowing the service even further. When you’re serving up such dire football with a manager that very few believed in from the outset and the results are poor, you’ve got to get your operations right in other areas. I saw none of that today and was very disappointed all round with the match day experience. For all the investment and bluster and pyrotechnics before the game, I don’t feel the CEO is very close to what’s happening on the floor. Sort it out Gary as people are already voting with their feet. Revenue will go in the opposite direction if this continues on and off the pitch.
