Chick-fil-A’s drive-thru of the future could serve 720 cars per hour
Here’s how the service-oriented chain is adapting to the industry’s convenience-first reality.
As we describe in a new feature about Chick-fil-A, when aspiring franchise operators are finally awarded a Chick-fil-A restaurant, they receive strong encouragement from the corporate office in Atlanta: Serve others—not only food but on a deeper emotional level too. This dedication to service has become a signature of the company, helping it build trust, community, and the kind of sales growth and loyalty rankings that are the envy of the business world.
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