Google Ads mistakenly sent out an email telling some advertisers that their accounts had been suspended.
The notification, which was triggered by a technical fault, was issued just hours before the Thanksgiving holiday, causing some marketers to “freak out”.
Google confirmed the error shortly after and reassured advertisers to disregard the message.
Why we care. If you or your client received this message, rest assured that your account remains active, and your business will not be impacted. This notification was sent in error and is of no concern.
‘Clients freaking out’. The error messages were first flagged by PPC expert Kirk Williams on X. He told his followers:
What Google is saying. Once aware of the problem, Google Ads liaison Ginny Marvin advised her followers on X to ignore the warning, explaining:
Deep dive. Read our Google Ads Best Practices guide by Search Engine Land contributor Rémi Kerhoas for more information on using Google Ads.
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