Summary: Use generative-AI tools to support and enhance your UX skills — not to replace them. Start with small UX tasks and watch out for hallucinations and bad advice.
Jakob recently wrote that the UX field needs to urgently engage with AI . This is partly because usability improvements are sorely needed for current AI tools but just as much because UX work can be vastly improved through the appropriate use of AI.
Luckily, many members of the UX community agree and have asked us how to use AI in UX work. Kate turned the question around and asked her LinkedIn followers what they would recommend for UXers who have not used AI in their work until now. The post received more than 40 responses with good advice, and this article is based on this crowdsourced wisdom combined with our own experience. Thank you to everyone who contributed to the great conversation in that thread.
This article presents our current advice. The most general points will likely remain true for years, but the specifics will change as AI tools change. We recommend some resources in this article, but those recommendations should not be taken as an endorsement. We don’t agree with everything in these resources, nor do we expect them to necessarily still be the best in the future.
