HOPING to refresh her mane, a blonde beauty visited a salon for a color treatment.
While she left her first visit unsatisfied with the result, her second appointment to fix the original problem made her even more angry.
TikToker Molly Marie (@molly_marie_2) took her viewers on a three-video-long saga of her hair salon drama.
In the first clip, she sought approval from her followers for her actions.
“Okay, I have a question for hairdressers and people that get their hair dyed regularly,” she began.
“I’m feeling a lot of guilt right now and I’m looking for validation that I’m right, but I also want to know if I’m in the wrong here so I can fix it.”
She visited a new hairdresser two weeks prior to filming the video, and asked for babylights and a money piece.
According to beauty site Allure, babylights, for those who don’t know, are “finely-woven highlights placed throughout the hair.”
Allure writes that the technique can, “make a huge difference in your color’s overall vibrancy. They are brilliant yet subtle; you may even mistake them for really good natural hair color.”
And the experts at Byrdie describe a money piece as when, “a colorist places a brighter pop of color in the pieces of hair directly framing the face.”
While filming the video today, Molly had exactly what she was looking for in her hair, but when she left the salon the first time that wasn’t the case.
“Two weeks ago, I did not get this. When I saw the finished hair two weeks ago, I was like, ‘Oh…,’” she said, expressing her disapproval with the stylist’s work.
But because of everything that had gone down during that visit – including a gas leak in a neighboring business that meant Molly and her hair stylist had to evacuate and relocate, extending the visit and making her stylist late for the next appointment – Molly felt bad complaining on the spot.
“It was stressful,” she said in a second clip.
She paid the $200 fee, left a small tip, and let herself live with the hair for a day to see if it grew on her – but she said it looked as if the hair stylist hadn’t done anything to it.
“I could barely even notice a difference in my hair.”
Frustrated with the result, she ended up messaging the stylist.
“I was like, ‘Everything else looks great but I wanted the money piece to be more exaggerated like the inspiration picture [I showed].’
“Mind you, the inspiration picture was me a couple of years ago.”
The stylist agreed to give her a redo, putting her on the schedule for two weeks from that day.
“So fast forward to today, I go in. We’re doing just the money piece, and it takes three hours.”
Although viewers were shocked at the lengthy appointment, with one commenting, “My jaw dropped at three hours,” that wasn’t the worst part.
“This is where I don’t know if I’m in the wrong, but I was assuming that because she didn’t do what I wanted the first time, this time would be free or just cost the price of the product – very minimal.”
Molly took responsibility for not asking about pricing beforehand, but was still frustrated by what happened next.
“I finish, go to the register, and they’re like, ‘It’s going to be $168.’”
She was jaw-dropped.
“I paid $200 the first time and she didn’t do what I wanted, now I have to pay another $168?”
Molly expressed her shock, so the stylist agreed to lower the price to $127.
“Which, I was still like, ‘That’s way more than I expected. I was thinking $50 for product.’”
Annoyed with how much she spent on her hair at that point, she didn’t leave a tip this time around – which is what she felt worst about.
“So, I’m panicking that I made her feel bad.
“She was very nice, but it wasn’t what I wanted and I had to pay more, and I’ve now paid so much for a very minimal thing.”
To prove her point, Molly emphasized how different the first result was from her inspo pic.
“Anyways, am I in the right? Am I in the wrong? Should I find a way to tip her now? That’s what I’m feeling guilty about.”
Still, in the caption she noted how she gets “re-mad about the situation” whenever she thinks about it.
After multiple users asked for more details, she posted a follow-up video clarifying a few things.
“I did message her the day after, technically it was late in the evening, so let’s say two days after the original appointment. She just wasn’t able to get me in for two weeks.”
As for why she thought the redo would be free, there are two reasons: another stylist that works at that same salon told her that was the policy, and when she looked online it said if you call within seven days you will get a fix for free.
Molly debated calling the salon back now to see if she could get her money back and then leave a tip instead.
And in a third clip, she revealed that she did just that.
“They gave me a call back and were like, ‘Yes, we will refund you right now. That was a misunderstanding.’
“We were able to talk it out, and then I was able to tip the stylist instead. So they refunded the $127 and I tipped $40 directly to the stylist.
“And I just feel much better about it all around.”
She also decided to finally reveal the inspo pic to show viewers what she had asked for, along with a photo of herself after that original first appointment to prove the difference.
Many stylists took to the comment section to express their thoughts on the matter – and most agreed with Molly.
“Stylist here. No way! Redo is free and no tip,” one wrote.
“Stylist here. If customer isn’t 100% satisfied, I would not charge them AT ALL,” added another.
“Stylist here. It was HER job to let you know if she was planning on charging or not for the redo,” a third chimed in.
