Anant Goenka, Vice Chairman of the RPG Group, discusses the importance of the Deming Prize awarded to their company, Ceat, for implementing high levels of total quality management. He highlights the significance of being customer-centric and involving all employees in improvement activities. As the Vice Chairman of the RPG Group, Goenka expresses optimism about the group's various businesses, including infrastructure, IT services, automotive, pharma, and healthcare.
