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JetBlue passengers impacted by overnight flight delays or cancelations could qualify for a free Uber voucher to a local hotel.
The vouchers are only provided to travelers whose flights are rescheduled to the next day due to a "controllable irregularity," which means a delay of three hours or more or a cancellation within JetBlue's control.
This doesn't include delays or cancellations caused by weather conditions, air traffic control delays, or labor strikes, among other "force majeure" events listed in JetBlue's contract of carriage.
So what types of delays do count as JetBlue's fault? According to the Department of Transportation, maintenance or crew problems, cabin cleaning, baggage loading, and fueling are all reasons that would be considered within an airline's control.
It's important to note that complimentary ground transportation is already something most airlines offer travelers impacted by overnight delays — the Uber partnership is just a way for the airline to simplify the reimbursement process.
Every major US carrier besides Frontier Airlines provides complimentary ground transportation to and from the hotel for passengers affected by overnight delays within the airline's control, the DOT's airline customer service dashboard shows.
If a JetBlue flight is delayed three hours or more due to a reason within the airline's control, travelers are already entitled to a $12 meal voucher, overnight accommodations, and ground transportation from the airport to and from a local hotel, according to the airline's customer service plan.
In the case that JetBlue is unable to secure ground transportation itself, passengers have 10 days to submit receipts of their expenses to be reimbursed by the airline.
