ROYAL Mail customers can experience issues with the website, leaving them unable to track and send parcels.
Hundreds of frustrated users have reported issues with being able to use the track and trace system.
Over 560 customers said they were having issues with looking up where there parcels were, according to Down Detector.
The issue started at around 7am on Tuesday, October 3.
The locations affected include London, Bristol Glasgow, Manchester, Nottingham, Norwich, Birmingham, Leeds and Liverpool.
Twitter is also flooded with people complaining about outages.
One person said: “Hi your track & trace website seems to unavailable again.
“Any ideas when it will be back up?”
While another person wrote: “Hello, I am trying to track a package but the website isn’t working.
“What are my options? Thank you.”
And someone else added: “What’s up with your tracking page? Website not working.”
One furious user wrote: “The Royal Mail are jokers, put up a statement and tell your customers how poor you are and how you are hiding a bigger problem, there are people waiting on important things, paid RM a decent amount of money to send, and you are not delivering and tracking still down, I for one now will use different courier services now for all my items I send, you have no respect for your loyal customers.”
The Royal Mail help account on X – previously Twitter has claimed that the outage is being looked into and a fix is being worked on.
In response to a customer, the account said: “We are very sorry but due to a technical issue at present, we’re unable to track items, including via our internal tracking system.
“We’re working to fix this as a matter of urgency.”
Another tweet from the same account wrote: “We are currently experiencing IT issues that may be affecting your ability to track on the Royal Mail webpage.
“Our IT team are aware and working to resolve as soon as possible. Apologies for all inconvenience caused.”
The Sun has contacted Royal Mail for comment.
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