Heartwarming moment pilot drops passenger’s lost passport through plane window

A pilot came to the rescue and helped staff find a passenger’s lost passport, just minutes before taking off.

Will Novak and his wife Veronica, from Phoenix, Arizona, had just arrived on the Airbus A320 at Heathrow International Airport in London when she realised her bag was missing.

The frantic couple waited by the gate where they stopped the two BA pilots yesterday, June 27.

Quick-thinking Captain Will Rowlings used his common sense to swerve red tape and simply texted the pilots that had boarded the same plane for its next journey.

The new pilot was moments from having the jet pushed back by the tractor when he ordered the crew to rummage through the seats to find the missing item.

He then collected the purse – which contained Veronica’s passport needed to get through airport immigration – and threw it from the window to a ground worker.

Delighted Will is heard in the video saying: ‘Veronica actually left her passport on the plane and these really nice British Airways pilots from another flight talked to use and they were able to text these guys and they were literally backing away…’

The father then spots his wife’s bag and yells… ‘and that’s Veronica’s purse coming out of the plane, there’s Veronica’s purse, it’s getting dropped down. Amazing. She’s going to get her passport, what a day.’

Relieved Veronica clutched her bag as she posed for pictures with Captain Will Rowlings and his First Officer.

British Airways, which is owned by aviation conglomerate International Airlines Group, told Will and his family: ‘We’re delighted to hear you had a great flight. We’re incredibly proud of our colleagues and crew, and are thrilled to hear you had a great experience.’

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