The winners of the seventh edition of Premju Servizz bi Tbissima were announced during an award ceremony held earlier this week by the Malta Competition and Consumer Affairs Authority (MCCAA).
Speaking at the ceremony, Minister for Inclusion, Voluntary Organisations and Consumer Rights Julia Farrugia Portelli said a record 18,000 consumers voted during this year’s competition, a sharp increase of 10,000 more votes than last year.
She added that this appreciation should spur all the nominated companies to continue to improve the service they are offering and to keep putting consumers at the centre of their operations.
MCCAA chairperson Helga Pizzuto spoke about how the Premju Servizz bi Tbissima competition generates positivity and facilitates the building of stronger, more friendly relationships between consumers and traders.
Pizzuto also spoke about the Office for Consumer Affairs’ role to help consumers resolve disputes with traders. During the past 10 months the office had registered an average of 85 complaints every month, half of which were resolved through conciliation.
She added that local consumers can also make use of the out-of-court settlement procedure, known as...
