“The Wi-Fi is down.”
These words are perhaps some of the most dreaded among IT professionals everywhere. Whenever users experience issues accessing the corporate network, they often assume the Wi-Fi is malfunctioning. Yet IT teams know that the problem is usually more complicated. A helpdesk ticket about a compromised user experience often sends IT analysts down the proverbial rabbit hole of their networks in search of the culprit, inspecting everything from Network Access Control (NAC) technology to wired switches and wireless access points to authentication solutions.
