Quality assurance and continuous improvement of services at FSWS

Quality assurance is integral to the provision of a high standard of care. This aspect rates high on the Foundation for Social Welfare Services’ agenda. In fact, the Foundation is committed to continuously check services within its umbrella provide value for the public monies that are being invested in them and at the highest possible standard. In its aim to strive for excellence in service provision, the Foundation has set up a Service Audit and Quality Assurance (SAQA) function within its head office. It ensures that operational activities are strategically planned, implemented, and followed up. Staff and Service Users are considered as essential in helping to enhance the quality of services provided.

Quality assurance is enhanced by attaining goals through its work which incorporates carrying out follow ups of action plans emanating from national strategies. SAQA is currently responsible for providing feedback on numerous documentation amongst which one finds also the National Strategic Policy for Poverty Reduction and for Social Inclusion (2014- 2024) and the Malta’s National Action Plan for the Implementation of The United Nations Security Council Resolution 1325 On Women,...