How can a healthcare system that views patients as pieces of a manufacturing process be personal or caring? It can’t. Doctors and nurses are not to blame. In Total Quality Management, time is of the essence in producing a product, or patient exit, before your competitors can. Hospitals are pushing the notion that they are more competitive than other health care systems nearby in the state of Virginia. How do you measure competitiveness: How many patients did you see today? How many calls did you make for patients “on the floor.” What was the amount of time you spent with the patient and how does that correlate to TQM? How many patients live or die? How many patients do you push out the door? More
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