The immediacy and convenience of online shopping has led to massive growth in ecommerce—and social distancing and stay-at-home orders amid the coronavirus pandemic further propelled its popularity. According to an Insider Intelligence forecast, the average time spent per day with social networks increased from 56.23 minutes in 2019 to 65.44 minutes in 2020.
Insider Intelligence
The rise in ecommerce combined with the 16.4% growth in social media usage year-over-year encouraged companies to turn to influencer marketing and user generated content to promote brand awareness. And as brands continue to leverage social media checkout and shopping integrations, tech-savvy Millennials and Gen Zers, who are familiar with and motivated by influencer content, will likely engage with social commerce more often.
Social commerce falls under the larger ecommerce umbrella, and refers to when a consumer's shopping experience occurs directly on a social media platform. It can also include clicking links on a social network that lead to a retailer's product page with an immediate purchase option.
No one marketing strategy is going to work for every brand—a social shopping experience for athleisure is going to look very different from a campaign for electronics. However, all brands can utilize influencers, consumer call to actions, and user generated content, to successfully compete in the social commerce market.
Screenshots from Instagram; Holly Phan; Jackie Aina; Nabela Noor
Phrases such as "swipe up to purchase," or "store link in bio," have become extremely popular calls to action—pushing social media users to purchase the items or services they see advertised on their newsfeeds.
User-generated content has risen in importance for marketers—with TikTok videos and hashtag challenges providing value for brands. This viewer-friendly content combined with appropriate call to action steps has been a boon for advertisers and marketers alike. In addition to these organic opportunities, companies should keep influencers top of mind when planning their social commerce strategy.
In 2019, Instagram gave some influencers the ability to create shoppable posts using Checkout on Instagram, while Snapchat gave select top-tier influencers a "shop" button. And even TikTok has tapped the social commerce market—announcing its partnership with Shopify in November 2020.
According to an August 2019 GlobalWebIndex survey, 17% of internet users in the US and the UK said they were inspired to make a purchase in the past month because of an influencer or celebrity social media post. The response showed that influencers had as much sway over purchases as newsfeed ads (17%) and ads on ephemeral stories (16%).
Thanks to the example set by China, brands remain optimistic about the future of social commerce. According to Insider Intelligence's Social Commerce 2021 report, social commerce will be a key source of ecommerce growth in the US, and China offers a road map for innovation.
Sheldon Cooper/SOPA Images/LightRocket via Getty Images
Specifically, China's WeChat platform will stand as the model US companies and other brands will look to when constructing a social commerce strategy. By allowing merchants to house virtual storefronts on the platform, WeChat functions as a one-stop shop for ecommerce.
While consumers may go online to search for a product that they need, social commerce could fill a void when people go online without knowledge of what they're looking for or even intent to buy. Through social media platforms, brands and companies are looking to help consumers with product discovery.
Social media companies have comparative strengths that determine its approach to social commerce. Here are some of the top social media platforms that are helping brands leverage social commerce:
Facebook's massive scale is what drives it to the top of the list brands look to when deciding where to market. According to a June 2020 survey conducted by Bizrate Insights, Facebook had the highest penetration of users that had conducted a purchase on the platform at 18.3%.
FB
In 2020, Facebook launched Facebook Shops—a mobile platform where businesses can create online stores for free—to help small- and medium-sized businesses (SMBs) bring their storefronts online amid the pandemic. And if the effort is successful, Facebook Shops could work its way upstream to larger brands.
The influencer culture associated with Facebook-owned Instagram makes it a top player in the social commerce space. According to Linqia's "The State of Influencer Marketing 2020" report, Instagram ranked as the top social media platform among US marketers at 97%.
In 2019 Instagram launched Instagram Checkout— streamlining the way brands allow purchases directly on the platform. In 2020 Instagram took their shoppable content a step further by placing the shop tab icon at the bottom of the homepage. This enables Instagram users to click on the icon and instantly see and purchase products advertised by brands, influencers, or celebrities they follow.
Some of the most popular categories searched on Pinterest have to do with interior design, fashion, and health & fitness—making its contextual relevance for shopping and brand awareness an ideal platform for social commerce.
While Pinterest drives significantly less engagement than Facebook, it still registers as a key purchase channel because it's entire premise is centered around creating inspiration for what to buy.
Even though TikTok is new to the social commerce industry, its heritage as a Chinese company already gives it a leg up on platform competitors as it has the benefit of understanding what's worked and what hasn't in other markets.
TikTok's algorithmic prowess and engaged, tech-savvy user base have potential to unleash rapid growth as it achieves product-market fit. And its recent tie-up with Walmart gives it a formidable ecommerce partner to fuel and fulfill consumer demand.
TikTok
Probably the least popular social platform when it comes to social commerce is Twitter—especially after dropping its buy button feature in 2017. But the platform does offer marketers and brands the ability to engage in social listening, which can later assist in their social commerce strategy.
By gaining insight to exactly what their audience is talking about, being honest about what they like and what they don't like, brands can analyze that information and develop a social media strategy based off of the data collected.
Insider Intelligence forecasts that US retail social commerce sales will rise by 34.8% to $36.09 billion in 2021, representing 4.3% of all retail ecommerce sales. And while fashion categories including apparel and accessories remain the largest for social commerce, other lifestyle brands looking to market electronics and home decor are also key players. And brands featuring new and differentiated products are best suited for the social commerce environment.
Insider Intelligence's Social Commerce 2021 Report includes updated US social commerce forecasts, analysis of the latest social commerce capabilities, and marketing strategies for brands.
Interested in getting the full report? Here's how you can gain access:
