Shalalai Khan sliced her finger so badly the bone was exposed at the fast-food restaurant in Small Heath, Birmingham, on July 12 last year.
A toddler needed plastic surgery after suffering a grisly cut to her finger in a fall at KFC.
Three-year-old Shalalai Khan sliced her finger so badly the bone was exposed at the fast-food restaurant in Small Heath, Birmingham, on July 12 last year.
Her dad Inam, 41, said the youngster remains traumatised months after the ordeal and still struggles to draw and write. He added that the cause remains a ‘mystery’.
An investigation by staff at the Heybarnes Retail Park branch found ‘no defects on site’ which could have been responsible.
But dad-of-three Inam, from Yardley, said he feels let-down by the chain’s response and wants bosses to reinvestigate the accident.
He said: ‘When my three-year-old daughter fell from her chair my wife picked her up while she was crying loudly and was shocked to see her hand full of blood.
‘The upper part of the finger was missing from her finger. My daughter was screaming in pain and my wife was extremely upset inside KFC.
‘During this time, no member of staff attended or offered any kind of help. When my wife realised nobody was there to help her, she called me to come and assist.
‘She came out and reached George Road where residents came out when they saw both of them crying.
‘They started to assist her and comforted our daughter while I arrived and then called ambulance.
‘The ambulance took them to the hospital A&E and after staying in 24 hours in the hospital, my daughter had a plastic surgery of her finger.’
Inam added: ‘It is a very serious matter for any parent, especially where the plastic surgery is involved for a three-year child.
‘This has become a mystery not only for us as parents, but it was also a mystery for the paramedic staff of the ambulance and the doctors who treated my daughter that how it happened due to just a normal fall from a chair.
‘Medics advised us that such injury can be caused by a sharp item or faulty equipment.’
The family complained to KFC, prompting the chain to investigate the area where Shalalai was sat.
But staff said they found no defects that may have caused such a serious injury.
Inam said of his daughter: ‘She’s been left traumatised after that incident left deep scars. Since the incident she would not go to KFC and keeps insisting not to go there again.
‘Sometimes she questions why her one finger is different than her others, she won’t let us cut her nails.
‘She is so scared that if we cut her nails they won’t grow back, or it will hurt her finger.
‘When she writes it’s difficult for her to hold the pencil it takes her some time to get the grip. It’s really heartbreaking to see your child cry and be scared because of this particular incident.’
In a statement, a KFC spokeswoman said: ‘Safety is our top priority for our guests, and it goes without saying that we’re really sorry to hear about Inam and his daughter.
‘Our restaurant team were only made aware of the injury after the family had left the restaurant, but we’ve worked with the team to try to understand what happened.
‘We’ve previously reached out to Inam, and we’d love him to get back in touch so we can help make things right.’
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