NATIONWIDE has promised £60 to its customers that were hit by outages at the beginning of the month. Services went down on January 4, leaving customers unable to pay bills or get wages as the issue caused as many as 20,000 direct debit payments to fail. Nationwide has around 15 million customers in total to […]
NATIONWIDE has promised £60 to its customers that were hit by outages at the beginning of the month.
Services went down on January 4, leaving customers unable to pay bills or get wages as the issue caused as many as 20,000 direct debit payments to fail.
Nationwide has around 15 million customers in total to boast, but left a handful of those unhappy with its latest actions.
It’s not the first time the building society has faced such a major black-out either, which only infuriated customers more.
Reports of service outages were confirmed at least the three times since Christmas Eve alone, as customers tried to grapple with why they kept being left in the dark.
Some revealed that the Nationwide payment outage left them without any money to pay for food shopping when they needed it most.
But in order to keep them on side, the building society has offered out cash compensation for those affected.
That wouldn’t be the first time either, as promises of refunds were made back when issues began.
It was especially the case when it came to outages prior to Christmas, as customers wished to hit the shops for last minute essentials – only to be met with a faulty payment option.
This time around, they’re not happy with what they have received, and took to Twitter to air their frustrations.
A number of customers revealed they’d been sent a £60 payment for their troubles, but it wasn’t quite up to scratch in some minds.
One said: “Leaving me stranded at the checkout whilst not getting access to my own money? £60? An absolute disgrace. Scandalous.”
But another, in contrast, said: “A £60 apology feels about in line with the inconvenience I suffered when making two transactions (on two different affected dates).”
Nationwide hoped the £60 payments would make up for the service issues as it wanted to “ensure nobody has been left out of pocket”.
During the January 4 outage, payments coming into accounts were delayed which made an already financially strenuous month more difficult.
It made it impossible for some to pay their normal direct debits and standing orders too.
But Nationwide has confirmed that it has already communicated with and compensated members who were affected.
A spokesperson said: “We apologise for the inconvenience caused,” as it was revealed that anybody due any of the compensation money would have already been contacted.
If you’ve not been contacted but believe you were impacted by the same problems, then the building society has urged customers to get in touch.
You can visit your closest branch to discuss payment delays, ring the 0800 302 011 number, or go down the route that many others opted for, by contacting the building society on Twitter.
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