A MONEY-SAVING fanatic has revealed her top tips for getting refunds, including how to ensure you get compensated when it is due from Amazon.
25-year-old Addison Jarman, from the US, who denotes herself as the “self-made-millionaire” is showing people how to get refunds when a delivery is late.
Taking to her TikTok account Addison showed how to get compensated for packages arriving late when you have paid for guaranteed delivery.
Posting under the domain @addison.jarman she reenacted a conversation she had as a customer with an Amazon customer care worker.
Addison said: “Hi Amazon, you said my package would arrive yesterday and I still don’t have it.”
Acting as the Amazon worker, she said: “Sorry Mam, I just looked it up and it should arrive by tomorrow.”
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Looking into the camera, Addison says: “Watch this trick that Amazon does NOT want you to know.”
Addison revealed that she is fully aware of her consumer rights, and the terms and conditions regarding Amazon Guaranteed Delivery.
“I actually read your delivery terms and conditions and I’m eligible for compensation,” said Addison,
The ‘Amazon worker’ responded saying: “That’s true, we will cover all the shipping fees as the delivery was late.”
Addison revealed that she was also due credit, as well as the delivery is paid.
“I know I’m also eligible for a $5-$10 store credit, and possibly a full refund on the item,” said Addison.
The post has been viewed over 3.4 million times and TikTok users have been quick to comment.
“I used this yesterday and got a full refund. The package arrived today” commented one person.
Another added: “I wish I knew this a week ago.”
“This is exactly why I follow you” commented a third.
On the Amazon UK website, the Guaranteed Delivery Terms and Conditions state the following.
“On eligible orders, if a delivery attempt is not made by the guaranteed delivery date shown on the checkout page at the time of purchase and confirmed in your order confirmation e-mail, you would receive the following.
“An automatic delivery fee refund of any paid delivery costs to a gift card. This gift card will be credited to Your Account and can be used to make purchases from Amazon.co.uk.
“You can find more details on the use of gift cards here. Typically, you will receive this gift card within 3-5 business days of a missed guaranteed delivery date.”
More on retail… I work in retail & I’m sick of people trying to get refunds on clothes they’ve clearly worn or asking for freebies
