BMC’s Margaret Lee on AI Service Management: Use Cases, Future Trends
I spoke with Margaret Lee, GM & SVP, Digital Service and Operations Management at BMC Software, about how AISM pairs with technologies like AIOps, and her forecast for the future of AISM.
- What is AI Service Management? How does it differ from AI Management?
- How is AI being used in the real world, in conjunction with IT service management? What are the top use cases? Let’s talk about the recent survey results.
- What about pairing AISM with AIOps?
- What do you forecast as the key trends for the use of AI in the enterprise in the years ahead?
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