As organizations begin strategizing how to bring employees back to the office, employers need to not only greet employees at the door with kindness and compassion, but build compassion into the heart of their return-to-office plans.
Intrinsically, I know a compassionate workplace performs better than others; I’ve witnessed it over the years, especially this last year where we’ve needed understanding and support more than ever. Research also backs this up.
Recently, I’ve been taking a closer look at how we can do this with artificial intelligence. With almost six decades of research and work in the field, I’ve seen AI detect facial expressions, detect fraud, create maintenance schedules for aircrafts and cars, understand emotions of customers and customer representatives from call center conversations, and more recently estimate the spread of Covid-19 and its economic impact.
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