England’s best motorway services revealed in new survey
Extra and Westmorland have been voted England’s best motorway service operators by almost 10,000 visitors.
Extra, which operates six sites in the survey conducted by independent watchdog Transport Focus, and Westmorland, which operates four, achieved the joint highest overall satisfaction score of 97%.
Transport Focus said that across the country as a whole, motorway service operators performed well, with 93% of visitors satisfied with their experience.
Customers were least satisfied with the value for money of the food or drink they bought (69%) and those that drive for a living, including HGV drivers, were the least satisfied at 89%.
However, this was an increase from 83% in 2019.
The poll was conducted between February and March before the lockdown and was therefore cut short, with around two-thirds of the intended fieldwork completed; a total of 9,808 interviews.
In second place was Euro Garages (96%), then Roadchef (95%), Moto (93%) and then Welcome Break (92%).
Anthony Smith, Transport Focus chief executive, said: “Motorway services provide customers with a great experience with friendly and helpful staff, but there is still room for improvement when it comes to the value for money of the food and drink on offer.”
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