Chatbots are often touted as a revolution in the way users interact with technology and businesses. They have a fairly simple interface compared with traditional apps, as they only require users to chat, and the chatbots are supposed to understand and do whatever the user demands from them, at least in theory. Many industries are shifting their customer service to chatbot systems. That’s because of the huge drop in the cost compared to actual humans, and also because of the robustness and constant availability. Chatbots deliver a degree of user support without substantial additional cost. Today, chatbots are used in…
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