HSBC suffers app outage with hundreds of users experiencing problems
HSBC’S online banking app was down at lunchtime today with hundreds of customers unable to get into their account.
On website DownDetector, there were 257 reports of problems with HSBC shortly before 1pm this afternoon.
In the last half an hour, complaints on Twitter started to slow down and HSBC told us the outage lasted around 23 minutes.
The bank is now looking into the cause of the problem.
It couldn’t confirm exactly how many customers were affected but said one in three log ins were unsuccessful.
The issue appeared to be centred around logging into the app.
Annoyed customers had expressed their anger about the outage on social media.
One person said: “Trying to make a payment but can’t even log in due to a ‘system error’.”
While another asked: “Is internet banking down? I’m trying to log on to no avail.”
Someone else added: “Can’t get on to my mobile internet is it down?”
A spokesperson from HSBC confirmed there was a problem with its online banking but said the issue has now been sorted.
The spokesperson continued: “We are sorry for any inconvenience caused to customers.”
HSBC customers were hit by another technical glitch last month where hundreds of people couldn’t log into their online account.
It’s not clear if the two episodes are linked.
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