How Midsize Companies Can Ensure IT Efficiency
For midsize companies, speed is everything. New opportunities in the digital economy are emerging all the time, and midsize companies must constantly battle against not just their established competitors, but also smaller upstart firms with disruptive new ideas and the large established entities that have an abundance of resources to crush competitors standing in their way.
It’s tough being in the middle of the mix, which is why many companies are considering offloading responsibility for a particularly complex part of their business—IT infrastructure—to pay-as-you-go service providers.
“Midsized businesses have limited IT resources, and they are suffering from IT efficiency deficit,” says Anurag Agrawal, founder and chief global analyst at Techaisle, an SMB midmarket and channel IT research firm. “Our recent studies show that a midsized business has an average of 12.7 IT staffers, which is 1/20th of what you find in an enterprise. Eighty-three percent of midsized firms expect IT staff to deliver more with less, but in 79 percent of cases, they’re already overloaded with time-consuming support and maintenance tickets.”