Enlarge / An AT&T retail store in Chicago in 2018. (credit: Getty Images | jetcityimage)
AT&T is facing a class-action complaint over its practice of charging a $1.99-per-month "Administrative Fee" that isn't disclosed in its advertised rates.
As the complaint notes, "AT&T prominently advertises particular flat monthly rates for its post-paid wireless service plans." But after customers sign up, the telco "covertly increases the actual price" by tacking on the "bogus so-called 'Administrative Fee,'" according to the lawsuit filed Thursday in US District Court for the Northern District of California.
AT&T "hides" the fee in an easy-to-miss spot in customer bills, the complaint says, and it "misleadingly suggests that the Administrative Fee is akin to a tax or another standard government pass-through fee, when in fact it is simply a way for AT&T to advertise and promise lower rates than it actually charges."
