Office Depot rigged PC malware scans to sell unneeded $300 tech support
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Office Depot and a partner company tricked customers into buying unneeded tech support services by offering PC scans that gave fake results, according to the Federal Trade Commission. Consumers paid up to $300 each for unnecessary services.
The FTC yesterday announced that Office Depot and its software supplier, Support.com, have agreed to pay a total of $35 million in settlements with the agency. Office Depot agreed to pay $25 million while Support.com will pay the other $10 million. The FTC said it intends to use the money to provide refunds to wronged consumers.
Between 2009 and 2016, Office Depot and OfficeMax offered computer scans inside their stores using a "PC Health Check" software application created and licensed by Support.com.