In many organizations, making or delivering a product requires employees to adhere to a procedure, or process, to accomplish a task. At best, this process is streamlined, clear and efficient; at worst, it is cumbersome, filled with inefficiencies and confusing.While many business processes lie somewhere in between, nearly every business could benefit from strategic business process management. Business process management (BPM) is much more than a record of the process employees are to follow. According to Villanova University’s Essentials of Business Process Management course, BPM is a strategic, cross-functional methodology with six phases that equips BPM practitioners to plan and execute their projects.Why Does Business Process Management Matter?An intentional approach to managing business processes ensures they yield efficient and effective processes for businesses. Effective business process management practices can result in improved business agility, process visibility, organizat...
